IT support case study

The Client:

CTS Dental Supplies are UK experts in Oral Hygiene products, and have been the leading supplier of toothbrushes, mouthrinses, flosses and much more, to the professional dental trade for the last 30 years.
http://www.cts-dental.com/

The Challenge:

When CTS Dental lost their IT Manager back in XXX, they needed someone to step in to support their networks as soon as possible. It was at this stage that they chose to outsource their IT department to Sweethaven, as a cost-effective and efficient business solution.

The Story:

Upon starting, the first step was for Sweethaven to complete a full analysis of CTS Dental’s networks. Their multiple operating systems meant a focus on integration was to be crucial in ensuring the systems could successfully work together. With numerous servers and varying states of hardware warranties, a number of new solutions were required to optimise overall efficiency and usability.

These included:

Server optimisation through enhanced functionality and reliability
Microsoft email solution to improve integration and further increase efficiencies
IT user account restructure and data security enhancement
Steady creation of a knowledgeable team to ensure successful IT business management for top-range business continuity

Equipment Supplied:

  • Windows Server 2012 R2 operating system
  • Fujitsu Primergy RX300 server
  • Microsoft Exchange Server
  • Anti-Spam Gateway
  • Netgear Managed Wireless
  • PCs:
  • Fujitsu Towers
  • Iiyama screens

Conclusion:

Sweethaven is now proactively monitoring CTS Dental’s systems to ensure continual smooth-running of day to day business operations and also to actively analyse problems and threats as they occur to prevent future repetition. As a Managed Service Provider, Sweethaven supports CTS Dental with anything from the configuration of new users to far level access, to enable the business to function at maximum efficiency at all times.

“I just wanted to say a huge thank you to the Sweethaven team. You are all a pleasure to deal with, your professionalism is admirable and you always follow through on what has been promised whilst taking the time to explain each step along the way. We were very nervous when we lost our IT manager but you have held our hand and made the process as pain free and smooth as you can.”

Commercial Manager, CTS Dental

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01737 228 208

Sweethaven House, Trehaven Parade,
Woodhatch, Reigate, Surrey, RH2 7LL

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